Leo Saves the Day

Jul 12, 2022 | Leo Library

Leo Leads in Risk Mitigation

See how Leo users are leveraging the award-winning multifamily PropOps platform to mitigate risk, maintain code compliance, and keep their communities safe!

LEO PREVENTS A SLIP & FALL CLAIM

Problem: A resident claimed that the staff hadn’t cleared the snow or used a melting agent at the property, resulting in a slip and fall and negligent management claim.

Solution: “By using Leo, we were able to completely disprove this allegation with date and time stamps of the work that was completed, the type and quantity of melting agent used and in which locations. In addition, photos were taken showing the completed snow/ice removal in said affected area. We were able to pull months and months of reports with this data and were able to disprove this allegation within a matter of minutes.”

VP of Performance
Property Management Firm, Intermountain West

LEO HELPS PREVENT A $10,000 FINE

Problem: Using Leo for a Fire Safety inspection of a new property the team noticed deficiencies and areas that were neglected prior to take over of this property.

Solution: “Leo provided us the ability to review the requirements for compliance, so we were able to get a vendor in place to complete necessary repairs. The County’s Fire Marshal showed up within the month to complete our annual inspection and found no deficiencies- an inspection we were not aware when it was to happen, as we were still getting comfortable with the property. Had this reminder not shown up in our Leo Dashboard, we would have failed the inspection, been fined at least $10,000, and delayed vital repairs that could have costs lives in the event of an incident.”

Regional Manager
Property Management Firm, Western U.S.

LEO ELIMINATED A CODE COMPLIANCE VIOLATION

Problem: A property management firm participating in a subsidized housing program was cited by a city inspector for not inspecting subsidized units and repairing deficiencies in accordance with the program’s requirements. The company was not only subject to penalties but was also flagged as “negligent” which impacted its ability to participate in the program.

Solution: “Because we use Leo’s Pre-Reac inspections, the property manager at the affected property was able to pull a report of all inspections completed within the noted time period, as well as individual inspection reports complete with time and date stamps, photos and notes of any identified deficiencies. After reviewing the inspection summary and an individual inspection report, the inspector removed the citation, the penalties and the ‘negligent’ flag.”

Director of Operations
Mid-Atlantic Property Management Company

LEO HELPED RECOVER AFTER A FIRE

Problem: A fire in a property’s leasing office and clubhouse lead to extensive damage to the building and its contents.

Solution: “Fortunately, our team used Leo for their monthly inspections. As a result, they were able to provide our insurance company with six months of condition reports, complete with photos, dates and timestamps. The insurance company covered the claim, and we were able to quickly repair the building and replace its contents.”

Regional Manager
National Property Management Firm

LEO HELPED ELIMINATE LIABILITY AND RECOVER DAMAGES

Problem: A resident struck a building with their vehicle, forcing the building to be condemned and making four units uninhabitable.

Solution: “Due to the detailed information that needs to be entered into our Leo Incident Report Form, we were able to go back and testify to various insurance companies from the affected residents, regarding the nature of the building damages. Because Leo captures photos and detailed information, complete with time and date stamps, we were able to provide the proof necessary to have our company and property dismissed from any legal lawsuit and we were found at no fault of this event. The property was also reimbursed all damages/costs associated with this incident by the insurance company of the person that struck the building.”

Regional Manager
Property Management Firm, Western U.S.

LEO HELPS LIMIT LEGAL LIABILITY

LEO HELPED ELIMINATE LIABILITY AND RECOVER DAMAGES

Problem: A large property owner and operator was required to provide detailed documentation regarding task completion at a property for a legal deposition.

Solution: “Because we have been using Leo for a few years now, we were able to retrieve all of the available information for a specific task that we had created. Leo provided the means for us to compile all instances of the task completion for a long period of time establishing when the work was done and how consistently including the results. The ability to create a specific task, log it and retrieve the stored information has provided excellent value. Thanks Leo!”

Vice President
National Property Owner/Operator

LEO HELPED KEEP A LID ON INSURANCE PREMIUMS

Problem: A fast-growing, successful multifamily real estate operator was facing the possibility of increases in property and casualty insurance costs by as much as 40% across its portfolio.

Solution: “Working with our broker, we implemented a best-in-class risk mitigation program using Leo. Because our broker was able to provide auditable and verifiable risk mitigation activity records from Leo on a per property basis, we found ourselves being ‘cherrypicked’ for coverage by underwriters, and our insurance costs only saw only single digit increases.”

Vice President of Risk
National Property Developer, Owner and Operator

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