As a property manager, have you ever encountered a situation where you charged a resident for damages they caused, only to have them call you the next day, raging, complaining, and refusing to pay? Suddenly, you or your team find yourselves entangled in a conflict that drains your time and energy.
If you’re nodding your head, you’re not alone.
Similarly, have you ever had an owner call you, frustrated, asking why they’re being billed for a maintenance repair that should have been covered by the resident? They believe it’s not normal wear and tear, and once again, you’re caught in the middle of a conflict, trying to keep everyone happy.
In both scenarios, the blame ends up pointed squarely at you. As a property manager, you’re striving to create a positive experience for both residents and owners. But when it’s unclear who should be responsible for a repair-related expense, you might find yourself contemplating whether to absorb the cost just to resolve the issue quickly and maintain harmony.
While this approach might create a “wow” moment for your customers, it also eats into your margins—a situation that’s far from ideal for your business.
This is where Connect247’s resident benefits come into play. Our carefully designed benefits program enables you to deliver those delightful “wow” moments without having to foot the bill yourself. How? We provide reimbursements to the renter for these disputable issues, ensuring that everyone walks away satisfied.
Not only does this approach resolve conflicts swiftly and fairly, but it also opens up a new revenue stream for your business. In the end, the benefits you’re offering create a win-win-win scenario—a win for you, a win for your owners, and a win for your residents.
With Connect247, you can manage disputes effortlessly, protect your margins, and continue to deliver exceptional service to your customers.
Connect247 is a technology-driven service that provides 24/7 maintenance coordination and resident amenity services for property managers and owners. By leveraging a network of skilled professionals and advanced technology, Connect247 ensures timely and efficient resolution of maintenance issues, enhancing resident satisfaction and operational efficiency. Learn more today!